Refund policy
Customer Service: Mon-Fri 10:00am-6pm EST.
Email: Charismaculture@gmail.com
Thank you for trusting us with the Charisma Culture experience. If you’re not completely satisfied with your purchase, we’re happy to assist.
Exchanges:
All item(s) must be returned within five days from the date the package was delivered. We will gladly accept items that have not been worn, washed, or altered. We will not provide exchanges or refunds. Charisma Culture is happy to provide you a store credit that can be used at any time.
***Items on SALE, Promo codes of 20% or more are FINAL SALE***.
** Charisma Culture reserves the right to use discretion and to reject any return that does not fit within the return requirements or charge customers a 25% restocking fee **
Send returns to:
Charisma Culture
PO Box 413
Brice, Oh 43109
Shipping
You’re responsible for paying your own shipping costs for returning your item(s). Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, please contact us there should be hyperlink to that section of quick links.
Deep discounts such as Black Friday, Cyber Monday after Christmas, sales of 40% off or more are FINAL SALE and cannot be returned/exchanged. No Price adjustments on previous purchases.
EXCHANGE PROCESSING TIME
Upon receipt of your package, your return for a store credit will be processed within 3-5 business days. You will be notified via email once your return has been processed.
Upon receipt of your package, your return for a store credit will be processed within 3-5 business days. You will be notified via email once your return has been processed.
We greatly appreciate your business beautiful, thank you!
Charisma Culture Team
Charisma Culture Team